Shipping policy

Thanks for shopping with Exotic Webs. Please review our shipping policy below for details on processing times, delivery estimates, tracking, and common shipping questions.

Processing Time (Next-Day Shipping)

All orders are processed and shipped the next business day.

  • Orders placed on a business day will ship the next business day.

  • Orders placed on weekends or holidays will ship the next business day after the weekend/holiday.

  • Once your order ships, you will receive a confirmation email/text with tracking information.

Example:
Order placed Monday → ships Tuesday
Order placed Friday → ships Monday
Order placed Saturday/Sunday → ships Monday

Delivery Time (2–5 Business Days)

After your order ships, delivery typically takes 2–5 business days, depending on your location and the carrier.

Delivery estimates begin once the carrier has received and scanned your package.

Please note:

Shipping times are estimates and can be affected by:

  • carrier delays

  • weather

  • high-volume periods (holidays, peak season)

  • incorrect/incomplete addresses

Tracking Information

As soon as your order ships, you’ll receive tracking via email/text.

Tracking may take up to 24 hours to update after your shipping confirmation is sent.

Address Accuracy (Important)

Please double-check your shipping address at checkout.

We are not responsible for:

  • orders shipped to an incorrect address entered by the customer

  • delays caused by carrier reroutes due to address issues

If you notice an address mistake, contact us immediately. We’ll do our best to update it before it ships, but we cannot guarantee changes once the order is processed.

Lost, Stolen, or Missing Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

If your package is marked delivered but you haven’t received it:

  1. Check around your delivery location (porch, mailbox, package room)

  2. Ask neighbors/building staff

  3. Contact the carrier with your tracking number

If you still need help, contact us and we’ll assist with next steps.

Undeliverable / Returned to Sender

Packages may be returned to us if:

  • the address is incorrect or incomplete

  • delivery is refused

  • multiple delivery attempts fail

If your package is returned to sender, you may be responsible for additional reshipping fees.